Subject: Fwd: Tech Support Candidate - Amit Sharma
From: Ashish Dabral <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 23:48:16 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Amit Sharma" <[email-masked]> 
To: "saurabh" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "nitin sobti" <[email-masked]> 
Sent: Thursday, October 14, 2021 10:10:13 PM 
Subject: Tech Support Candidate - Amit Sharma 

	

	
	
			Tech Support Test 
		Name 	Amit Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9056668686 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Chandigarh 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
AD & DNS 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Jubilant Food Works LTD 	Sr. Executive IT 	NA 	31000 
Previous Employer 1 	Corporate Infotech Pvt Ltd 	System Eng. 	18-Dec-2017 	21000 
Previous Employer 2 	Progressive Infotech Pvt Ltd 	FE 	12-July-2016 	15000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Use a website down checker 
Use a ping checker 
Run step-by-step diagnostics 
Conduct a Trace route 
Use network and website monitoring software 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Make sure Bluetooth is turned on. 
Touch and hold Bluetooth. 
In the list of paired devices, tap a paired but unconnected device. 
When your phone and the Bluetooth device are connected, the device shows as "Connected." 
What according to you makes you a good candidate for customer service or technical support job? 	The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4