Subject: Tech Support Candidate - Ameet Singh
From: Ameet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Oct 2021 01:32:03 -0400

| | Tech Support Test

Name | Ameet Singh
E-mail | [email-masked]
Phone Number | (91) 8919099661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | BDA | 31 july,21 | 39000
Previous Employer 2 | FEA | Facilitator | feb, 2021 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please check the internet connection.
2. Refresh the page again.
3. Still problem persists, then close the browser and search for it again on incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the button of Bluetooth speaker.
2. Similarly, turn on the bluetooth of mobile phone and search for the bluetooth device.
3. Tap on the Bluetooth name of the speaker.
4. Then, it shows the option of in use and you are good to go.

What according to you makes you a good candidate for customer service or technical support job?

Understand the problem first and then give solutions to the problem calmly.
Communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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