Subject: Fwd: Transcript of Thursday, October 14th, 2021, 08:31:36 pm. Operator: Genita. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 15 Oct 2021 03:36:59 +0000

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 15 October 2021 at 09:06:39 GMT+5:30
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Subject: Re: Transcript of Thursday, October 14th, 2021, 08:31:36 pm. Operator: Genita. Visitor: Traveler

 Hi Charles,

I am so sorry for this! This is a new agent. I am taking him off right away. We did practice chats with him and he was doing just fine. I wonder what happened here! My sincere apologies for this.

Regards,
Deeksha

Sent from my iPhone

On 15 Oct 2021, at 03:00, Charles Neville <[email-masked]> wrote:

I’m sorry but this is just unacceptable.

This kind of thing sadly makes me question why we have a live chat service.

Your operator literally told someone we don’t do exactly what we do.

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Thu, 14 Oct 2021 at 22:40
Subject: Transcript of Thursday, October 14th, 2021, 08:31:36 pm. Operator: Genita. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref https://www.google.com/

        Genita  Thu, 10/14/21 08:31:36 pm UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        08:31:36 pm

Do you have a private tour including Bled, Slovenia, Split, Hvar, Pitivice Lakes, and Dubrovnik? I know the order is not correct. We would like to start and end in Zagreb and be gone for 10 days, no longer than 12, in spring of 2022.

        Genita  08:32:16 pm

Welcome to our live chat services. How may I assist you?

        Traveler        08:32:26 pm

See above questions

        Genita  08:33:29 pm

Please allow me a minute to check this for you.

        Traveler        08:37:29 pm

Any updates?

        Genita  08:39:59 pm

Thank you for your patience. I do apologise for the late response, The only tours we run are in Italy, you'll find them on this separate website: https://europesideways.com

Unfortunately, we don't offer tours for other countries.

Traveler archived the chat
08:40:17 pm

Duration: 8m 41s
Chat started on: https://jaywaytravel.com/experiences/private-groups
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Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
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