Subject: Daily performance summary for LiveSalesman team for Oct 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 4 | 7
Shaha alsubaie | 0 | 2 | 0 | 0 | 2
Asma Salem | 0 | 0 | 1 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 1 | 2
Javed Aslam | 0 | 5 | 11 | 17 | 33
Mohammed Ali | 1 | 3 | 0 | 0 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 3 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 2 | 43 | 13 | 58
Mohammed Abdulwahed | 0 | 0 | 41 | 7 | 48
Syed Ataullah | 0 | 0 | 3 | 1 | 4
Hessah Alosaimi | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 15 | 102 | 44 | 163

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 20
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Refunds after Return | 3
| | Return item not received | 1
Customer Services Total | | | 43
PreSales | Other Enquiry | Offers | 2
| | Website/App Issues | 1
| Product Related | Product Specification | 4
PreSales Total | | | 7
Grand Total | | | 50

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 10 | 2 | 6 | 6 | 10 | 38
Hasan Nour | 1 | 1 | 0 | 2 | 1 | 3 | 8
Javed Aslam | 17 | 4 | 1 | 2 | 0 | 3 | 27
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 1 | 1 | 0 | 1 | 1 | 2 | 6
Abdulmajeed Alanzy | 19 | 3 | 0 | 1 | 0 | 0 | 23
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 0 | 0 | 6
samah Alharby | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mohammed Abdulwahed | 7 | 0 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 59 | 23 | 3 | 12 | 8 | 19 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 1 | 2 | 1 | 0 | 1 | 8
Malek Hosan | 1 | 1 | 1 | 2 | 2 | 4 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 1 | 1 | 1 | 0 | 0 | 5
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 3 | 4 | 5 | 2 | 7 | 31

Please feel free to reach out for any further clarifications.