Subject: Daily performance summary for LiveSalesman team for Oct 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 10 | 0 | 10 | 23
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 4 | 1 | 4 | 0 | 6 | 15
Ankit Kumar | 6 | 6 | 9 | 0 | 5 | 26
Jok Kuol | 0 | 5 | 16 | 0 | 1 | 22
RAMI KASSAM | 0 | 3 | 10 | 0 | 0 | 13
Waseem Ahemad . Khan | 0 | 5 | 36 | 0 | 0 | 41
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 20 | 85 | 6 | 23 | 147

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 26
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 51
Mattress Related | Pre-Sales | Other PreSales | 2
Mattress Related Total | | | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 37
PreSales Total | | | 59
Grand Total | | | 116

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 6 | 1 | 1 | 3 | 0 | 1 | 12
Ankit Kumar | 8 | 0 | 0 | 3 | 5 | 2 | 18
Waseem Ahemad . Khan | 3 | 2 | 0 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 1 | 1 | 0 | 5
RAMI KASSAM | 7 | 1 | 1 | 0 | 0 | 0 | 9
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 4 | 3 | 7 | 6 | 6 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 1 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 0 | 1 | 0 | 1 | 2 | 21

Please feel free to reach out for any further clarifications.