Subject: Tech Support Candidate - Anil kumar Yadav Anil
From: Anil kumar Yadav Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 09:49:36 -0400

| | Tech Support Test

Name | Anil kumar Yadav Anil
E-mail | [email-masked]
Phone Number | (+91) 8756354343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 126
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms IT services | Support Enginner | | 19k
Previous Employer 1 | Inkowtech Pvt | Customer support | Nov 2018 | 14 k
Previous Employer 2 | Soflab PVT | Desktop support | Jan 2018 | 9 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check Internet connection after that check proxy setting on machine if it's blocking or not, also ping website address,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth  setting, after that search wireless device connected
What according to you makes you a good candidate for customer service or technical support job? | Resolve issues within time period and communicate to user softly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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