Subject: Tech Support Candidate - Nazima Khatun
From: Nazima Khatun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 08:12:41 -0400

| | Tech Support Test

Name | Nazima Khatun
E-mail | [email-masked]
Phone Number | (+91) 9650802053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | non technical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocom Network Ltd. | Subject Matter Expert | Left that company | 23975/-
Previous Employer 1 | Solids Handling Engineering | Computer Operator | Left that company | 10,000/-
Previous Employer 2 | Aegis BPO | Customer Care Executive | Left that company | 7000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will write website name if getting error i will refresh the page if again error will come i will again type the website name and login again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will on bluetooth device on my mobile and than switch on the bluetooth in speaker and than search the device in my phone and than connect.
What according to you makes you a good candidate for customer service or technical support job? | I have a experience in client servicing 8+ years and i thought i will handle customer very easily. Im very focused and hard working person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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