Subject: Trainer Candidate - DUSHYANT SINGH
From: DUSHYANT SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 06:57:13 -0400

| | Tech Support Test

Name | DUSHYANT SINGH
E-mail | [email-masked]
Phone Number | (+91) 8699070605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | Customer service associate | | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Successfully trained new team for Amazon business group process in Amazon customer service.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Resolving issue for particular instance - good
Owning an issue and making sure that it doesn't occur again by escalation it to proper channels- great

What according to you makes you a good candidate for this position? | 3 years experience in customer service has provided me with the tools to handle even the most irate customers and convert it into a pleasant and satisfied customer experience. I converted that knowledge and trained the new teams who joined and are now successfully doing great in their respective roles.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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