Subject: Trainer Candidate - Neraj Kumar
From: Neraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 06:09:23 -0400

| | Tech Support Test

Name | Neraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8435004097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Damoh Madhya Pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heidelberg Cement | AM-IT | Still Working | 41000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in training? | Here we have approx 300 End Users which are all working on desktops, laptops, thin client, printing, plotters, wifi so we are providing them training to use these machines
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In a Team it is very important that every one must contribute his role.

Think always about the company who is paying you and your family is living on that.

also important thing is that there must not be any communication GAP between team members.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service depends on - your skills, behavior, ability to handle persons, how you are responding, tracking of records means if you think customer is GOD than you can fulfill your duties.
What according to you makes you a good candidate for this position? | I am serving in this company since 2012 without any complain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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