Subject: Trainer Candidate - Arpit Saxena
From: Arpit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 02:47:12 -0400

| | Tech Support Test

Name | Arpit Saxena
E-mail | [email-masked]
Phone Number | (91) 9599063288
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCG | Senior Consultant | | 55000
Previous Employer 1 | Mphasis An HP | SSE | 16 Aug 2019 | 42000
Previous Employer 2 | Mindsquire Technology | Associate | | 14000

If Selected, how much time do you need to join? | 15

Please briefly describe your work experience specifically in training?

Having 7 years of IT Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring Server, Software Implement, Data Monitoring, Provide Training, & Application Support to the Client. Excellent capability to explore, learn and understand newer business domains and technology. Always focus on SLA during completeness of task.
✓ Experienced in environments of Production Support, Direct Customer Interaction during Specifications, Development and Project Implementation phases.
✓ Highly organized Goal-Oriented, Customer-focused, competent team player with excellent analytical skills.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Having 7 years of IT Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring Server, Software Implement, Data Monitoring, Provide Training, & Application Support to the Client. Excellent capability to explore, learn and understand newer business domains and technology. Always focus on SLA during completeness of task.
✓ Experienced in environments of Production Support, Direct Customer Interaction during Specifications, Development and Project Implementation phases.
✓ Highly organized Goal-Oriented, Customer-focused, competent team player with excellent analytical skills.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Having 7 years of IT Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring Server, Software Implement, Data Monitoring, Provide Training, & Application Support to the Client. Excellent capability to explore, learn and understand newer business domains and technology. Always focus on SLA during completeness of task.
✓ Experienced in environments of Production Support, Direct Customer Interaction during Specifications, Development and Project Implementation phases.
✓ Highly organized Goal-Oriented, Customer-focused, competent team player with excellent analytical skills.

What according to you makes you a good candidate for this position?

Having 7 years of IT Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring Server, Software Implement, Data Monitoring, Provide Training, & Application Support to the Client. Excellent capability to explore, learn and understand newer business domains and technology. Always focus on SLA during completeness of task.
✓ Experienced in environments of Production Support, Direct Customer Interaction during Specifications, Development and Project Implementation phases.
✓ Highly organized Goal-Oriented, Customer-focused, competent team player with excellent analytical skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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