Subject: Trainer Candidate - Karan Chopra
From: Karan Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 01:30:48 -0400

| | Tech Support Test

Name | Karan Chopra
E-mail | [email-masked]
Phone Number | (91) 9560211270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Application development analyst | na | 55k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 90 DAYS

Please briefly describe your work experience specifically in training?

I have customer support experience of over 3 years, Have worked in two project both of them were of support. I have experience of providing support to both L1.5 and L2.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good: Able to communicate with user and can understand the problem which client is facing.

Great: Should be able to understand and fix problem in real quick time.
Should be through with the process

What according to you makes you a good candidate for this position? | I have experience of working i support for over 3 years. Currently working as a lead which allows me to apply for the port of manager
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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