Subject: Tech Support Candidate - Karan Chopra
From: Karan Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 01:24:22 -0400

| | Tech Support Test

Name | Karan Chopra
E-mail | [email-masked]
Phone Number | (91) 9560211270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Accenture | na | 55k
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first try to check same link on other browser
If no fix, then will reset browser and check,
If still no fix, will open same link in private window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on speaker and switch on the bluetooth button
Simultaneously, switch on bluetooth on mobile and search devices, on getting the required speaker in available device, click on it and pai

What according to you makes you a good candidate for customer service or technical support job?

Should be able to handle customer issues and fix them in real quick time.
Able to communicate with client and should be through with process

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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