Subject: Daily performance summary for LiveSalesman team for Oct 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Shaha alsubaie | 0 | 5 | 0 | 0 | 5
Abdulmajeed Alanzy | 0 | 8 | 38 | 14 | 60
Malek Hosan | 1 | 0 | 3 | 4 | 8
Javed Aslam | 1 | 5 | 1 | 10 | 17
Ankit Kumar | 2 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 2 | 23 | 1 | 26
Hessah Alosaimi | 0 | 1 | 0 | 3 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 41 | 6 | 47
Grand Total | 4 | 22 | 106 | 38 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 14
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 2
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 35
PreSales | Other Enquiry | Offers | 2
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 38

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 0 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 11 | 1 | 9 | 7 | 14 | 55
Hasan Nour | 0 | 1 | 0 | 1 | 1 | 4 | 7
Javed Aslam | 15 | 2 | 2 | 0 | 1 | 3 | 23
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Asma Salem | 4 | 2 | 0 | 4 | 2 | 1 | 13
Abdulmajeed Alanzy | 16 | 3 | 0 | 1 | 1 | 0 | 21
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 61 | 21 | 3 | 15 | 12 | 24 | 136

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 2 | 3 | 1 | 0 | 0 | 1 | 7
Malek Hosan | 3 | 1 | 1 | 3 | 0 | 4 | 12
Hasan Nour | 0 | 0 | 0 | 2 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Abdulmajeed Alanzy | 4 | 1 | 0 | 1 | 0 | 0 | 6
Asma Salem | 4 | 0 | 0 | 0 | 0 | 0 | 4
Shaha alsubaie | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 6 | 2 | 7 | 0 | 7 | 39

Please feel free to reach out for any further clarifications.