Subject: Tech Support Candidate - Swarnika Rout
From: Swarnika Rout <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 23:32:05 -0400

| | Tech Support Test

Name | Swarnika Rout
E-mail | [email-masked]
Phone Number | (+91) 8249736870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHUBANESWAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | NEWAETAE PRIVATE LIMITED | QC ANALYST | 15 SEPT 2021 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the symptom
Identify the Type of Issue.
Find the problem area.
Eliminate non-issues
Make sure the correct patches, drivers, and operating systems are installed.
Find the cause: Check for typical cases in the area
Find the fix Find a possible workaround.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on speaker.
Open the Settings app on phone.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job?

must have good communication skill
must have good problem solving power, try his/her best to solve the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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