Subject: Tech Support Candidate - ANKIT -
From: ANKIT - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 19:30:49 -0400

| | Tech Support Test

Name | ANKIT -
E-mail | [email-masked]
Phone Number | (91) 9472574972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIPRO | ASSOCIATE | 28/09/2021 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few steps to troubleshoot the problem:-

1. Check the web address in the address bar to make sure that you are going to the right steps.

2. if you are , try to open  the same webpage of another computer connected to the same network

3. if you can not see any webpage on your computer, check if you are connected to the internet if you are it might be possible that page is down.

4. Cookies are the file created by the website you have visited to store browsing information, sometimes broken cookies can also create an error so we need to clear or delete the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone are:-

1. swipe down  or open setting, touch and hold  the Bluetooth option to turn on the Bluetooth

2. After that we need to turn on the speaker and we need to switch the speaker in the Bluetooth mode

3. After that we need to scan the device in our phone, and need to send the pairing request to the speaker.

4. when your phone and the Bluetooth speaker are connected, the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | it's my passion  and commitment  to the service  with the sincerity through acknowledging and emphasizing to the customer whatever they are going through. For  me, customer engagement  is really  important  because we are  not just here to answer or resolve the  queries  but also for them  to treat like a friend not like a robot. Product knowledge , customer handelling skills are easy to learn but a " can do or willingness to help attitude" are something   that you can do if you are passionate what you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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