Subject: Trainer Candidate - Swati Sharma
From: Swati Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 17:00:52 -0400

| | Tech Support Test

Name | Swati Sharma
E-mail | [email-masked]
Phone Number | (91) 9418369376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Assistant Manager | 31 Jan | 38000
Previous Employer 1 | Eclerx Service | Senior Analyst | 28 Oct | 22000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Currently i am working in operation but i have a good experience in training since my last company. We run many projects to improve our KPI scores which were very helpful to increase our number.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult time is when agent joins the company and their training is started. All the people are from different backgrounds so sometimes it is very difficult to make them understand about the product

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is we are just following our given guidelines but yes great customer service is we are assuming ourselves as customers and thinking in that way and then giving them resolution within the guidelines

What according to you makes you a good candidate for this position?

I am a very positive person who always motivate others ao i think that is must needed as a trainer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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