Subject: Tech Support Candidate - Vishek baitha Vishek
From: Vishek baitha Vishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 14:45:51 -0400

| | Tech Support Test

Name | Vishek baitha Vishek
E-mail | [email-masked]
Phone Number | (+91) 7887938563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So
1.i will first analyse the problem and try some quick fixes.
2.second I will check that if  my net connection is enabled or not or is there any issues with broad band.
3.Next I will use the extra resources mention on the web page.
4. After that will start an troubleshooting process within the system.
5. Even if that doesn't work, I will ask the user to briefly explain her/his problem and provide him as much time as possible so that he feels valuable.
6. After deeply understanding the situation I will use some extra resources to fix the problem.
7. I will try until my job gets done.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the connecting Bluetooth device and place it within 3 feet (1 meter) of the headphones.
2 Press the power button of the headphones for more than 7 seconds while the Bluetooth headphones are turned off.
3.When the indicator starts to blink quickly, release the button.
4.Then put the Bluetooth of the phone in searching mode.
5.As soon as the device name appears on the pairing list just click on the device name and your will get connect.

What according to you makes you a good candidate for customer service or technical support job?

I am confident and knowledgeable person in this field. And I like to solve queries of the people it gives me a kind of satisfaction like it makes me happy, so I can say that it's an job for me which provides me both way satisfaction. One by helping other and making them happy and ultimately it makes me happy.
And from my point of view the profession which provides you happiness, i don't think so that you won't give your 100 percentage in that profession.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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