Subject: Tech Support Candidate - Nootan Upadhyay
From: Nootan Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 12:26:17 -0400

| | Tech Support Test

Name | Nootan Upadhyay
E-mail | [email-masked]
Phone Number | (91) 9627487515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I wii try to reconnect my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Whether i would like to take my wireless speaker out for a picnic, on vacation or simply fill a room in my house with sound, connecting my mobile to my  speaker can be a little tricky. Here’s a quick guide that will run through the steps needed to make sure i won’t have to rely on my smartphone’s speakers anymore:

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If my speaker is not listed, press the button on my speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On my mobile select my speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, i am connected!

After my speaker is paired – the technical term for connecting two Bluetooth devices – i won’t need to go through that set-up again. Just make sure my speaker is on, and my mobile’s Bluetooth is also on.

Most wireless speakers let me connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

Please note ,
that some speakers, especially the newer ones, now come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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