Subject: Tech Support Candidate - Rohini Tripathi
From: Rohini Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 11:27:09 -0400

| | Tech Support Test

Name | Rohini Tripathi
E-mail | [email-masked]
Phone Number | (91) 8448368309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sattya hospital | Emt | March | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Re-check the url of the website.
2. Check the settings of the browser.
3.If none of the above options work ,clear the cache of the browser once before retrying to open the website.

Hope , any of the mentioned options would definitely work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth speaker.
2. Turn on the bluetooth mode in your phone also.
3. Then search the bluetooth name in your phone then connect with it.
4. When it will connected it will give you a sound of pairing with the device .

What according to you makes you a good candidate for customer service or technical support job? | Good communication , good listener, briefly listening to the problem of customer , good resolving tecniques.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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