Subject: Trainer Candidate - Sagar Rawat
From: Sagar Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 11:08:17 -0400

| | Tech Support Test

Name | Sagar Rawat
E-mail | [email-masked]
Phone Number | (+91) 7678469904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Re:Sources | Associate L2 | 11/11/2021 | 40000
Previous Employer 1 | Magna Infotech Pvt Ltd | Associate Monitoring | | 25000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 25 days

Please briefly describe your work experience specifically in training?

Current Role ( Shift Lead)

Responsibilities :
> People Management
> Roster management
> SLA
> Trainings
> ON boarding / OFF boarding
> Incident Mangement
> leadership communication
> Performance creation of team
> Quality check

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Multiple unplanned leaves on a same day that can be a challenging day

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer gives business
Great customer gives business , feed back and more opportunity to get grow

What according to you makes you a good candidate for this position?

A person who fulfill with the complete requirement
and who have will to work that is a good candidate, Skill can be + or - but will of learning and working shoulb be strong

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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