Subject: Trainer Candidate - Jyotpal Singh Flora
From: Jyotpal Singh Flora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:59:00 -0400

| | Tech Support Test

Name | Jyotpal Singh Flora
E-mail | [email-masked]
Phone Number | (91) 9654837787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 143

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GMO GlobalSign Certificate Services Pvt. Ltd | APAC Systems Admin | | 66000
Previous Employer 1 | HCL Technologies Pvt. Ltd | Senior Analyst | June 2018 | 35000
Previous Employer 2 | Dell Technologies Pvt. Ltd. | Subject Matter Expert | October 2014 | 25000

If Selected, how much time do you need to join? | 30 days to 45 days
Please briefly describe your work experience specifically in training? | I have extensive work experience in the field of managing employees and providing training / creating knowledge based articles for the team which they can refer to in the time of need.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Would be better to discuss this over a call?
What according to you makes you a good candidate for this position? | Would be better to discuss this over a call?
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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