Subject: Tech Support Candidate - pankaj kaushik
From: pankaj kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:32:56 -0400

| | Tech Support Test

Name | pankaj kaushik
E-mail | [email-masked]
Phone Number | (91) 9632731209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.
The next step is to check whether cookies are enabled. You should only ever need "First-party cookies" enabled ("Third-party cookies" are only usually used by advertisers and social network trackers) - but if you need to, you can check if Third Party cookies are enabled as well.

If normal/first-party cookies aren't enabled in your browser, you can try enabling them to see if it helps. Follow our guides to enable cookies.
If you're using a very old web browser then it might be having trouble working with modern websites. First, check if your web browser is up to date and if it isn't, follow our instructions to update your web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I have the knowledge of the software skills required for the post and will do my best to work for the firm
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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