Subject: Tech Support Candidate - Sayyad Afzal
From: Sayyad Afzal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 08:47:03 -0400

| | Tech Support Test

Name | Sayyad Afzal
E-mail | [email-masked]
Phone Number | (+91) 9818903388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi East
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EyeCareLeaders | Sr. Analyst-L2 Support | | 55000
Previous Employer 1 | Vinculum Solutions | Asst. Manager-Technical Support | Nov 2020 | 45000
Previous Employer 2 | Newgen SoftwareTechnologies Limited | Executive-Technical Support | Aug 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : We will try switching the browser to check if that works.
Step2: We will check for other websites
Step 3: Will check our network ping
Step4: Now will check the internet connection status
Step5:We can switch the router/modem off for few seconds and switch in on and will give a retry to access the same.
Step5: We will now connect to the internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Switch the speaker on
Step2 : Switch the mobile Bluetooth on.
Step 3: Pair the device with mobile Bluetooth
Step 4: Connect the speaker with mobile Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Well in this role one has to be a good listener , patient and must show empathy towards the customer , which in my case ,I do follow these principles.
Secondly extensive experience into support more than 6+ years

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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