Subject: Tech Support Candidate - Satya Prakash
From: Satya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:58:30 -0400

| | Tech Support Test

Name | Satya Prakash
E-mail | [email-masked]
Phone Number | (1220001) +919910820158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon (sector -10)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Service now Salesforce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HT Media Ltd. | Team leader | Still working | 32,000
Previous Employer 1 | Polaris pvt ltd | It support help desk | 26/09/2016 | 8,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To be honest in this type of situation I use some basic steps to troubleshooting steps like1. Check internet connection
2. Refresh the page and reload the page.
3. Enable the cookies.
4. Clear the cache and cookies.
5. Restart the web browser also check that the web browser is up to dated.
6. Try to load the same website in a different web browser.
7.Also we need to check DNS because if dns server is slow or having any issue then we would not be able to access certain website.
8. The final step will be restart your device.

These troubleshooting steps could be help us to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to a mobile phone we can us some basic steps.
1. Switch on the Bluetooth speaker.
2. Turn on the Bluetooth in of mobile phone.
3. After turning on the Bluetooth of mobile phone it will shows the all near by Bluetooth devices.
4. For the right device we must know the exact device name.
5. Now by pressing on particular Bluetooth device it will takes few seconds in pairing.

What according to you makes you a good candidate for customer service or technical support job?

As per my current experience I am a good listener it helps me to understand the customer query or issues very quickly once I understand the issue then it will takes a few minutes to resolve the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |