Subject: Trainer Candidate - Gaurav Mishra
From: Gaurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:53:24 -0400

| | Tech Support Test

Name | Gaurav Mishra
E-mail | [email-masked]
Phone Number | (91) 9716624260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttamnagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Risefy | SME | 01/10/2021 | 38,000
Previous Employer 1 | Essential services | L1 | July 2015 | 24000
Previous Employer 2 | SAR ZONE | Consultant | Nov 2013 |

If Selected, how much time do you need to join? | I can join immediately

Please briefly describe your work experience specifically in training?

Being a subject matter expert I was monitoring L1 and L2 resolution reports.
Handling escalations

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In every team there are different mindset of  each team member. In my last organization we started uk  shift the timing was 1 pm to 10 pm. One employee was coming from shahadra he got permission from director of the company Mr. Vishal to get 30 minutes extra time to come late
Slowly one guy made a bad impact to the whole team everyone was trying to get 30 minutes extra time to login. I wrote an email to the director that please shift this one guy to usa team once again this one guy is disturbing the whole team login time .
Problem got solved

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Timely response and solution of the client
Team must be soft spoken.
Each one should take the ownership of the case
Customer satisfaction should be the primary focus.
Treat the client like a king 👑

What according to you makes you a good candidate for this position? | I am calm and good team leader because I make my team as my family but I never avoid mistakes. I always keep a eye on every team members. I never eaisly frustrate with any problems. I am hardworking and problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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