Subject: Trainer Candidate - Anubhav Gupta
From: Anubhav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:22:11 -0400

| | Tech Support Test

Name | Anubhav Gupta
E-mail | [email-masked]
Phone Number | (+91) 9599325052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Syndicate innovation international ltd. Sahibabad | Service Engineer | 18 jun 2021 | 21000
Previous Employer 1 | Nippon Audiotronic ltd | Quality engineer | 10 nov 2019 | 18000
Previous Employer 2 | MNSC | Quality engineer | 26 oct 2017 | 15000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Servicing weapons, installation of shooting machine & equipments on different ranges.
Giving tranning to new shooter's.
Organizing & attending events during national, states & district shooting championship.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Last year after two months of lockdown i join company most of the staff members are on leave or WFH, than a new project had came from Germany new weapons are lauch in indian market so, our company MD give me task to check the working mechanism of these weapons, testing on range making reports of these testing and share with the service engineer in germany through mails taking follow up on yhe regularly with pirchase team, making video of assemble & disassemble of weapons & share with service & purchase team. All these task had performed my me without any help.
On this difficult situation i had done my job without any complain.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good service is done during service but, a great service is done after services and always appreciate by customer.
A good service is done with our mind but, a great service is done by our mind+heart+passions.

What according to you makes you a good candidate for this position?

Shooting is game of psychological & feeling so, during service of weapons i will make a good interaction with shooyers that will help me easily understanding the problem facing a student during shooting a weapon.
I am a good listener & easily solve different task.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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