Subject: Trainer Candidate - Mansi Jindal Mansi
From: Mansi Jindal Mansi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:19:47 -0400

| | Tech Support Test

Name | Mansi Jindal Mansi
E-mail | [email-masked]
Phone Number | (+91) 8193849129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 71

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | Associate IT Operations | Na | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 Days
Please briefly describe your work experience specifically in training? | Trainings on Service Request Management , Incident Management, CAB meetings, Service Now Report.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Respurce crunch is one of the main challenge, managing a team with less people and more work, keeping the anthusiasm alive in team members is a must.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing support on time, great customer service is providing support on time will full customer satisfaction and appreciation.
What according to you makes you a good candidate for this position? | My leadership qualities and management skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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