Subject: Trainer Candidate - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:09:20 -0400

| | Tech Support Test

Name | Ashish Sharma
E-mail | [email-masked]
Phone Number | (+91) 6395439451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Neokraft Global Private Limited | AM- Training and development, compliance | | 31200
Previous Employer 1 | Maruti Suzuki India Limited | AM- operations learning and development | 20 August 2021 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I have 7.5 years of experience in training and development. TNI/TNA, Training effectiveness and feedback, designing of yearly and monthly training calendar, training budget. Training delivery like management trainings, technical training, safety trainings, 5s, kaizen, 3M, 3G and 3K
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When we exceeded the training days, due to ineffective audience group.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is one in which the problem solved eventually.
Great customer service is one in which we do immediate action and every possible way to rectify the problem from customer end and satisfy with the solution provided.

What according to you makes you a good candidate for this position? | I am quick learner and problem solving skills. Can handle any situation with positive approach and give my best while handling any task.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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