Subject: Tech Support Candidate - Hariom Kumar
From: Hariom Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:07:38 -0400

| | Tech Support Test

Name | Hariom Kumar
E-mail | [email-masked]
Phone Number | (91) 8789266943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mukherjee Nagar new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Abhay tele engineering Pvt Ltd | Site supervisor | Mar 10 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Firstly we ensure the proper internet connection.
- then retry once again or more than one or two times.
- check whether the website is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Firstly we go to settings or in some mobile phone directly go to Bluetooth and on it.
-Then click on search devices near phone. (Ensure that Bluetooth  of that particular speaker should be on)
-After that click on particular speaker name to pair with that.
- Finally our speaker paired with mobile phone .
-

What according to you makes you a good candidate for customer service or technical support job?

According to me Satisfaction of customers with our products is priority job for me. And I believed that I am able reach that point.
I have paitence and politely taking manner which helps me lot to deal with our customers and build a good relationship between us.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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