Subject: Trainer Candidate - Prema Anand
From: Prema Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:09:18 -0400

| | Tech Support Test

Name | Prema Anand
E-mail | [email-masked]
Phone Number | (0129) 4081667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Master trainer | |
Previous Employer 1 | MEPSC | Master Trainer | 4 th Sep | 30
Previous Employer 2 | Escorts Skill Development | Manager Training | 31st Aug |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Have designed content &conducted ToTs and ToAs trainings
Have designed  &conducted soft skill training and employability skills, need based as per industry requirements.
Have designed and conducted customer service sessions for trainees

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The infrastructure that is the training centre has no facilities of rest rooms for lady trainers.
The hotels in small towns and cities is another challenge which we face while we go for trainings.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to satisfy the customer needs
Great customer service is to be proactive and go beyond the services paid but give value added services.

What according to you makes you a good candidate for this position?

To understand the need of the customer needs and train the trainer to identify the customer service aspects to enable them to live up to their expectations.
To train and upskill the current team identify the skill gaps and to make the system more smooth
To identify training needs for improving the quality and also to make the feedback system more effective .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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