Subject: Tech Support Candidate - Surbhi Saxena
From: Surbhi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 01:46:19 -0400

| | Tech Support Test

Name | Surbhi Saxena
E-mail | [email-masked]
Phone Number | (+91) 7303220131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Subject Matter Expert | NA | 3.5 LPA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First restart the browser,then check if we are able to open the website, if not, then clear all the cache,cookies, history from the browser then try to open the website after refreshing the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Open the bluetooth option in mobile phone
Search for the bluetooth speaker device name
Click on connect and speaker will be ready to use

What according to you makes you a good candidate for customer service or technical support job?

Team handling skills
Quick learner
Presentation skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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