Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 00:46:58 -0400

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (201301) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Henry Harvin Education | Customer Support Executive | 8th October | 18000
Previous Employer 2 | TechMahindra | Customer Support Executive | 6th November | 13700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check clear cache and cookies
Need to check in another browser
Need to check internet connection
Need to check whether site working or not
Need to restart the computer
Need to check in another computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to on the Bluetooth features on both the devices
Need to search Bluetooth speaker name in mobile phone
Need to pair the both devices
Then it will connect

What according to you makes you a good candidate for customer service or technical support job?

I have patience
I have active listening skills
I have problems solving skills
I have probing skills
I have technical education diploma
I have done CCNA also
I have 2.1 year experience in customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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