Subject: Tech Support Candidate - Shreyansh Goel
From: Shreyansh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 23:54:23 -0400

| | Tech Support Test

Name | Shreyansh Goel
E-mail | [email-masked]
Phone Number | (+91) 9458885558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Sector-78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
IIS, Webserver, Database-MsSQL/Oracle, applications level

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veebrij Software Pvt. Ltd. | Technical Support Specialist | 12-10-2021 | 1,14,000
Previous Employer 1 | Coforge Pvt. Ltd. | Senior IT Ops Management Trainee | 30-12-2020 | 96,000
Previous Employer 2 | Newgen Software Pvt. Ltd. | Technical Support Lead | 28-09-2020 | 65,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First we check whether the internet connection is proper working or not.

2- If the above statement is true, then need to check if there is any issue occurring in that particular browser, and try accessing the website with different browser.

3- If we face the same issue in another browser, then check the browser settings, or lan connection for initial troubleshooting like IPv4 or IPv6 settings etc.

4- If still issue persists, then try to clear the cache, or change the LAN wire (may be that was causing internet issues) and check with another user if that particular website is having any issues or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open the bluetooth on mobile phone first.

2- Then go to the bluetooth settings on mobile to search the blueetooth speaker device (make sure that the bluetooth speaker is on while searching).

3- Once the same is listed, then pair the device on your phone. (it will take some time to get paired)

4- Once the device got paired, you can now use the same.

What according to you makes you a good candidate for customer service or technical support job?

1- We need to first understand the issue/problem first before analyzing/responding to customer.

2- Once we understand the issue proper, start analyzing the cause/RCA in all the aspects and then share the same with customer within defined SLA timelines.

3- Explain the solution to customer in simple terms so that he/she can able to understand properly.

4- Make sure that you will get the feedback for your services from the customer at the end so that you can further think about any solution to enhance your skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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