Subject: Daily performance summary for LiveSalesman team for Oct 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Asma Salem | 0 | 4 | 24 | 4 | 32
Shaha alsubaie | 0 | 7 | 0 | 0 | 7
Khaled Sufian | 0 | 1 | 14 | 3 | 18
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Javed Aslam | 2 | 11 | 3 | 11 | 27
Ankit Kumar | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 53 | 10 | 64
Hessah Alosaimi | 0 | 3 | 0 | 0 | 3
samah Alharby | 0 | 1 | 0 | 1 | 2
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 2 | 0 | 2
Grand Total | 2 | 30 | 96 | 29 | 157

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 4
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 38
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 1
| | Using Shukran Points | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 4
PreSales Total | | | 18
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 16 | 6 | 1 | 9 | 7 | 13 | 52
Hasan Nour | 2 | 1 | 0 | 2 | 1 | 6 | 12
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 13 | 2 | 2 | 0 | 1 | 1 | 19
Asma Salem | 5 | 0 | 1 | 3 | 2 | 1 | 12
Abdulmajeed Alanzy | 17 | 0 | 1 | 1 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 59 | 9 | 5 | 15 | 11 | 22 | 121

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 3 | 1 | 3 | 2 | 1 | 3 | 13
Javed Aslam | 4 | 4 | 1 | 0 | 0 | 1 | 10
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 1 | 1 | 0 | 0 | 0 | 4
Shaha alsubaie | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 2 | 0 | 0 | 0 | 0 | 0 | 2
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 6 | 6 | 3 | 1 | 5 | 38

Please feel free to reach out for any further clarifications.