Subject: Daily performance summary for LiveSalesman team for Oct 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 23 | 0 | 2 | 29
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 6 | 18 | 0 | 2 | 26
Hasan Nour | 4 | 0 | 0 | 0 | 2 | 6
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 1 | 9 | 35 | 0 | 6 | 51
RAMI KASSAM | 0 | 10 | 23 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 2 | 28 | 0 | 1 | 31
Yahkoob Erachat | 0 | 5 | 3 | 0 | 1 | 9
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 36 | 130 | 3 | 16 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 3
| | Delivery Status | 33
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 4
| | Refunds after Return | 5
| | Return Request Initiation | 2
Customer Services Total | | | 77
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Sagging | 1
No Answer Total | | | 7
No Answer | No Answer | (blank) | 1
| | No Answer | 6
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Store Availability | 11
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Combo | 2
| | Product Specification | 59
PreSales Total | | | 87
Grand Total | | | 173

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ankit Kumar | 7 | 0 | 3 | 3 | 4 | 2 | 19
Jok Kuol | 9 | 0 | 2 | 2 | 0 | 1 | 14
Yahkoob Erachat | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 7 | 1 | 0 | 1 | 0 | 2 | 11
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohammad Faizan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 1 | 0 | 0 | 6
RAMI KASSAM | 15 | 0 | 0 | 1 | 0 | 0 | 16
Grand Total | 47 | 1 | 6 | 9 | 7 | 9 | 79

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 2 | 0 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 5 | 0 | 0 | 1 | 0 | 0 | 6
Yahkoob Erachat | 1 | 0 | 1 | 0 | 0 | 0 | 2
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 2 | 2 | 0 | 2 | 20

Please feel free to reach out for any further clarifications.