Subject: Tech Support Candidate - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 23:13:46 -0400

| | Tech Support Test

Name | Rajeev Kumar
E-mail | [email-masked]
Phone Number | (91) 8750318041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home Credit India | Senior Analyst | NA | 50000
Previous Employer 1 | Zones corporate solution | Triage specialist | 15/11/2017 | 44500
Previous Employer 2 | United Health Group | Technical support | 20/11/2016 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the network connectivity ,if it's ok then will try to clear cookies and cache, will check if there is any browser compatibility or any proxy issue.

Then will try to reopen the browser, this will probably fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all will turn on the bluetooth for speaker and mobile as well.

if there is no anyoption to pair the device, then will try to search for  available bluetooth option,once will get the desired option then we can connect with the same one.

What according to you makes you a good candidate for customer service or technical support job?

Proactive approach to fix the issue
Analytical thinker

These are some quality which makes a good candidate for customer service or technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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