Subject: Tech Support Candidate - Shivani Rawat
From: Shivani Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 22:20:58 -0400

| | Tech Support Test

Name | Shivani Rawat
E-mail | [email-masked]
Phone Number | (91) 9971772894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sector-22 Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Drdo | Junior research fellow | 13 Jan 2022 | 40000
Previous Employer 1 | PDM University | Assistant professor | 30may 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet connection and restart the browser.Or update the browser ,go in app ,then in settings check for updates and update the browser and restart the computer.It will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker's bluetooth and open your mobile phone bluetooth and try to search the name of speaker in your mobile.Once it is found pair it and connect it with connect button.Then connection is made.Then play the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am confident girl and love to solve persons problems.I love to interact with new people ,these qualities makes me best suits for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |