Subject: Trainer Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 18:49:35 -0400

| | Tech Support Test

Name | Anuj Sharma
E-mail | [email-masked]
Phone Number | (+91) 8076144642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical advisor | 18-06-2021 | 43000
Previous Employer 1 | Capgemini | Associate consultant | 06-12-2019 | 35000
Previous Employer 2 | HCL | Associate | 24-05-2019 | 25000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Providing technical resolution to the international clients.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In last organization I had to migrate the mail box of a user but all of a sudden it shows the mail box is deleted.
So created another mail box for the user and recall all the mail& and then migrated the mail box to the cloud.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service:- It means provinding resolution to the user and closing the ticket.

Great service :- It means  taking ownership and thinking that it&#039;s our own issue and resolving it with in given time.

What according to you makes you a good candidate for this position? | Experience and work environment also handling the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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