Subject: Tech Support Candidate - PRADEEP KATIYAR
From: PRADEEP KATIYAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 15:06:36 -0400

| | Tech Support Test

Name | PRADEEP KATIYAR
E-mail | [email-masked]
Phone Number | (+91) 8400737266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aplab Limited | Sr. Engineer | | 23000
Previous Employer 1 | ECIL | JTO | 31may2019 | 19034
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First try to fix the error with these troubleshooting steps:
1.Check the web address .
2.Insure our internet connection is working
normally.
3. If our internet connection is unstable, learn how
to fix internet stability issues.
4. Check website in Google website down checker.
5. Contact the server provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Scrol down display and on bluetooth of phone.
2. Then search devices available in surrounding to
you and identify own bluetooth device.
3. Then pair with device and confirmation with available tap.

What according to you makes you a good candidate for customer service or technical support job? | I currently have work hand experience technical services and also resolve many customers issue by directly or virtually interaction with them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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