Subject: Tech Support Candidate - Amit Tembhurne
From: Amit Tembhurne <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 15:02:02 -0400

| | Tech Support Test

Name | Amit Tembhurne
E-mail | [email-masked]
Phone Number | (+91) 9021551886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sadar, nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trent-tata pvt ltd | Desktop support ans service desk support engineer | Completed | 14000
Previous Employer 1 | Admin infotec nagpur | Hardware engineer | Completed | 9500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I told him for sharing screen through ms teams or vnc lan then I got his screen access then I open the browser and go to the setting menu then security then clear all that cookies n catches. Then resatrt n try for that website.

And another one I also checked proxy ip from internet setting. Still problem persist then I move that ticket to particular local it group team or network admin team within SLA.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just power on blutooth then blutooth of mobile phone power on. Then list come to blutooth list. Connect correct blutooth. Connected messege then appeared.
What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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