Subject: Tech Support Candidate - PRABHAT MANIK
From: PRABHAT MANIK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 13:37:54 -0400

| | Tech Support Test

Name | PRABHAT MANIK
E-mail | [email-masked]
Phone Number | (91) 9354101668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SOHNA, GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TELEPERFORMANCE | SERVICE DESK ENGINEER | NA | 38000
Previous Employer 1 | HELEN O GRADY | TEACHER | 25 MAY 2018 | 18000
Previous Employer 2 | CONVERGYS | SERVICE DESK ENGINEER | 31 DEC 2016 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | CHECK INTERNET CONNECTION, CHECK WITH ERROR CODE OVER GOOGLE , PROBE ON REASON , TRY IN INCOGNITO MODE , RESET BROWSER BY KEEPING BOOKMARK SAFE , CHECK WEB SECURITY
Please list the steps to connect a Bluetooth speaker to your mobile phone. | TURN ON BLUE TOOTH ON THE PHONE , THEN TURN ON BLOOTOTH SPEAKER AND ITS BLOOTOTH, SEARCH FOR BLUETOOTH SPEAKER ON PHONE AND CONNECT/PAIR
What according to you makes you a good candidate for customer service or technical support job? | USE PROFESSIONAL TALKS, BE APPROPRIATE WHILE DEALING, KNOWLEDGE OF PRODUCT SHOULD BE SOUND, HAPPY TO HELP CUSTOMERS ,  HE SHOULD PACIFY CUSTOMERS WITH HIS HUMBLE POWER WORDS IN CASE HE IS IRRATED
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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