Subject: Tech Support Candidate - Kartik Singh
From: Kartik Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 13:18:51 -0400

| | Tech Support Test

Name | Kartik Singh
E-mail | [email-masked]
Phone Number | (91) 9717682061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram (Delhi NCR)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First thing will be to look for the error code and description in the error prompt. If it says unable to connect to the internet, I'll check if my internet connection is active or not. If my internet is down  I'll try restarting my modem/router. If the problem persists I will contact my ISP.
2. If it is not the connection problem but there is a certain error code in the error prompt, I will search it up on the internet to find the solutions for it.
3. If I cant find any solutions on online forums, I'll ask my friends who may have used the same website as they might have encountered the same issue too.
4. If I'm still not able to find a solution I will contact the customer care of www.ndtv.com .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and put it into bluetooth mode.
2. Unlock your phone and turn on bluetooth.
3. Go to bluetooth settings and select the +pair new device / +add new device option.
4. Look for your speaker name/model in the "available devices" and click on pair/connect.
5. It will prompt you to confirm pairing to the speaker, click on Pair button.
Your phone and bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a lot of experience when it comes to gadgets. Since childhood, I have enjoyed tinkering with different gadgets and know the working of almost all tech products. And even if I dont know about a certain gadget/part of a computer/new technologies I can learn about them very quickly and easily and also get used to using them very fast. And its pretty obvious that if I use a lot of gadgets  I will also be facing a lot of problems with them, so I have learned to troubleshoot them to a certain extent by myself and am pretty used to fixing minor issues myself. Therefore, as someone who understands the thinking of a normal person who is facing issues while using a computer or a mobile phone, I can easily guide them to solve their problems without facing too much troubles due to their lack of technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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