Subject: Tech Support Candidate - Akhilesh Jha
From: Akhilesh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:49:09 -0400

| | Tech Support Test

Name | Akhilesh Jha
E-mail | [email-masked]
Phone Number | (91) 9560754574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indo Rama Synthetics India Ltd | Assistant Manager | | 45000
Previous Employer 1 | Progressive Infotech Pvt Ltd | Group Leader | 4 Sept 2012 | 30000
Previous Employer 2 | CMS INFOSYSTEMS Pvt Ltd | FMS Engineer | 4 Sept 2012 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ensure website url type correctly or not.
Ensure wifi or LAN connected and internet working.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on your mobile bluetooth from settings and live discoverable than tap bluetooth button on speaker and allow response on mobile to pair.
What according to you makes you a good candidate for customer service or technical support job? | Be loyal and calm with patience and ready to go with solution with minimum time resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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