Subject: Tech Support Candidate - Himanshi Maan
From: Himanshi Maan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:42:09 -0400

| | Tech Support Test

Name | Himanshi Maan
E-mail | [email-masked]
Phone Number | (110045) 9990093127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DABRI EXTN .
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To troubleshoot the problem of browser error, I'll close other extensive tabs ,refresh the page and restart chrome and cleared all the cache and cookies and then check the network connectivity and restart the computer .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down the screen ,touch and hold bluetooth tap to pair devices and ,if no pair device check the available  device or tap more, refresh.tap the name of bluetooth device you want to pair .
What according to you makes you a good candidate for customer service or technical support job? | I belive I fit  for the job and capable of delivering excellent results.i possess  professional and communication and interpersonal skills, which makes me an above average candidate. I'll be an asset to the company and a perfect fit for the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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