Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:38:08 -0400

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (91) 8898683048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
OKTA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST | Process Analyst | | 40 thousand
Previous Employer 1 | Flyjac logistic | IT Engineer | Aug 2019 | 28 thousand
Previous Employer 2 | Wipro | Desktop Engineer L1 | Apr 2018 | 22 Thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)As a user first I will check the internet connection.

other websites are opening or not.

2) I will clear the cache and cookies from the browser settings.

3) Try to open the URL in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.

2) turn on the Bluetooth toggle on the android phone

3) Try to discover the speaker in the Bluetooth setting

4) Paire with the speaker and test by playing

What according to you makes you a good candidate for customer service or technical support job? | I  can communicate well with the user and understand their problems and can solve it. and my passion for customer service, and lean with my past experience I can assist the users well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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