Subject: Tech Support Candidate - Ritesh Sahai
From: Ritesh Sahai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:20:32 -0400

| | Tech Support Test

Name | Ritesh Sahai
E-mail | [email-masked]
Phone Number | (91) 9717101412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sapient | Senior Associate | | 60,000
Previous Employer 1 | Wipro | Desktop Support | | 13,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First We will check Internet connction & IPV4 setting and DNS setting, if there is no issue then we will check proxy setting might be some issue with the proxy, if there is no issue with proxy then we will reset the browser's personal setting after that we will check try to disable Add-Ons and Other Interfering Software, if the issue is still same then we will check this site on another browser or Incognito Window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth should be On with the speaker.
Mobilephone go to the setting option.
Select bluetooth option.
click on available device.
click on the speaker's bluetooth signal.
wait for pairing.
after that bluetooth speaker will connected with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Yes, I have 12 year experience with customer services ,I handeled so many international client and i am able to handeled any of the clisent because i am so confident,experiesed and qualified whch realy help to to handle any of the client's qurey or concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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