Subject: Tech Support Candidate - Sparsh Chhabra
From: Sparsh Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:17:03 -0400

| | Tech Support Test

Name | Sparsh Chhabra
E-mail | [email-masked]
Phone Number | (+91) 7065653232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

That entirely depends on the error that has popped up. If for example the error says that the site took too long to respond, I would refresh the browser a couple of times. If the error still persists, then that suggests that either the site is down from the back end or my internet provider has blocked my access to the site. If it is a former case, then I would try connecting to the site after some time. If it is the latter case then I would contact my internet service provider.

If for example the error says it is a network connection error then I would proceed to check if my computer still has an active internet connection or not. If the network icon on the task bar shows no connection, and if the connection is wired using a LAN cable then I would check if the cable is plugged in properly to both my computer and my WIFI modem. If it is a wireless connection, then I would disconnect from the WIFI and try reconnecting to it. If it still shows that it is not connected to the internet then I will try restarting the modem after switching it off for 1 minute. If the problem still persists then I would contact my internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the settings application on your phone.

2. Open the Bluetooth settings.

3. Turn on Bluetooth if it isn't already on.

4. Turn on your Bluetooth speaker

5. If there is a particular way to turn your Bluetooth speaker to be put on pairing mode according to it's given instruction manual, then follow those steps. If there is no such instructions, move onto the next step.

6. On your phone, under the Bluetooth settings, click on the search new device/pair new device.

7. Once you see the name of the Bluetooth speakers in the list, click on it.

8. A pop-up now will ask you if you want to pair the device. Click on yes/pair option.

9. You have successfully been connected to the Bluetooth once it says connected under the Bluetooth speaker's name under the paired devices list.

What according to you makes you a good candidate for customer service or technical support job? | I am a very patient person and am always calm and collected and can handle my emotions properly when faced with any challenges and I always like to  interact with different people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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