Subject: Tech Support Candidate - Satyam Swarnakar
From: Satyam Swarnakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:55:50 -0400

| | Tech Support Test

Name | Satyam Swarnakar
E-mail | [email-masked]
Phone Number | (+91) 9646653225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector-134
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Find out whether the website is down if so wait for
sometime there might be server side error which
can be resolve after sometime.
2  Try to access same website from incognito,
private or secret mode.
3 Please Check whether your time and date of
computer setting or correct or not.
4 Disable ad-blocker because some website
cannot access by using ad-blocker.
5  Restart your system if it is not working
properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Switch on the speaker by pressing on button.
2 Switch on the bluetooth mode on mobile phone.
3 Now pair both devices with the help of their
name.
4 Wait for the phone to connect.
5 Now you are ready to play the music.

What according to you makes you a good candidate for customer service or technical support job? | Everyone has their own logic to solve some realistic problems that we can face in our daily life but only few people are able to express their logic smartly and I am one of them. I am hardworking, passionate, and loyal.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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