Subject: Tech Support Candidate - Shashank Khetan
From: Shashank Khetan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:27:36 -0400

| | Tech Support Test

Name | Shashank Khetan
E-mail | [email-masked]
Phone Number | (+91) 7304541140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici Lombard GIC LTD | Usm | Na | 37900
Previous Employer 1 | Dhfl pramerica life ins. | Sr. Sales manager | March 2019 | 28900
Previous Employer 2 | Hdfc life | FPM | Oct 2017 | 23500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If my site is not opening then i will firstly see that the site might not get into some kind of maintainence.

2nd i will ensure i am in proper network area.

3rd i will close the tab and try and reopen it while refreshing the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
Turn on mobile bluetooth.
Then press button to pair on the speaker.
And connect the bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

As i am into service industry with sales experience.

I can do both without getting pressure in my mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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