Subject: Tech Support Candidate - vanshik chaurasia
From: vanshik chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:25:09 -0400

| | Tech Support Test

Name | vanshik chaurasia
E-mail | [email-masked]
Phone Number | (+91) 9839880223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KANPUR , UTTAR PRADESH
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First,i'll see the cause of an errror.
second,i'll see that my system is connected to an internet connection or any other connection for internet or not.
Then at last i'll troubleshoot the problem and open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first,turn on the power of the bluetooth speaker and turn on the bluetooth mode of the speaker.
second,turn on the bluetooth of my mobile phone and paired my mobile phone to my bluetooth speaker .
And at last play the song on my mobile phone .

What according to you makes you a good candidate for customer service or technical support job?

In my opinion a person should have basic coustomer service knowledge and have good command of the given language.
Have confidence when he deals with coustomer and solve his or her problem very efficiently.
Soft spoken and have good problem solving attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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